This paper takes Hangzhou as an example to study the current situation of the "Internet +" home care model in Hangzhou in the post-epidemic era and the satisfaction of citizens with this new pension model. We established a structural equation model of citizens' satisfaction with the "Internet +" home care model, and calculated the satisfaction index by combining the CSI satisfaction index

Huang, Jiahui

Lin, Yang

Shi, Huimin

Wei, Chenfei

Zhou, Haoyu

English

Electronics Science Technology and Application (E-Journal)

-230-Electronics Science Technology and ApplicationResearch on the Status Quo and Satisfaction of ' Internet + ' HomeCare Model in Hangzhou in the Post-Epidemic EraJiahui Huang, Chenfei Wei, Huimin Shi, Yang Lin, Haoyu ZhouHangzhou Normal University, Hangzhou 310000, China.Abstract: This paper takes Hangzhou as an example to study the current situation of the "Internet +" home care model inHangzhou in the post-epidemic era and the satisfaction of citizens with this new pension model. We established a structuralequation model of citizens' satisfaction with the "Internet +" home care model, and calculated the satisfaction index bycombining the CSI satisfaction index.Keywords: Internet+; Home-Based Care; Structural Equation Models; Factor Analysis1. IntroductionThe "Internet + Elderly" service is guided by Xi's Thought on Socialism with Chinese Characteristics for a New Era,and deeply implements the important instructions of the Xi General Secretary on promoting the elderly care work and thespirit of the National Conference on Elderly Care Services in Large Cities. In 2021, the People's Government of ZhejiangProvince proposed to promote smart health care equipment to improve the efficiency of elderly care services.In order to further deepen the comprehensive reform of the elderly care service industry and promote the quality andefficiency of elderly care services, we take various urban districts in Hangzhou as the starting point to deeply understand thecurrent situation of the "Internet +" home care model in Hangzhou, hoping to quantitatively evaluate the satisfaction ofcitizens and the relationship between various influencing factors, and provide reference suggestions for the construction anddevelopment of the "Internet +" home care model.2. Sampling design schemesIn the formal survey process, we conducted stratified sampling in various urban areas of Hangzhou, distributed samplesaccording to the population of each urban area, and finally recovered 728 valid questionnaires, and analyzed the reliabilityand validity of the questionnaire with the help of software, so as to ensure the quality of the sample.3. Satisfaction evaluation model of Hangzhou residents with "Internet +"home care model3.1 Quantitative evaluation systemAccording to the design of the satisfaction scale in the questionnaire, we identified eight influencing factors: publicitystrength, popularity, policy support, payment of fees, regional distribution, service type, service quality, and convenience.The scoring rules for satisfaction here: 1 point for very dissatisfied, 2 points for dissatisfaction, 3 points for general, 4points for satisfaction, and 5 points for very satisfied.We classified the above 8 indicators according to common sense and professional knowledge and reviewed relevantliterature, but because artificial regulations are greatly affected by subjectivity, we need to test their rationality throughexploratory factor analysis. According to the fitting index output by the software, the satisfaction results are adjusted severaltimes, and finally the 8 initial indicators are classified into 3 secondary indicators, as shown in the following figure:Volume 10 Issue 5-231-Figure 1 Schematic diagram of the satisfaction influencing factor modelThen, the final satisfaction evaluation model is obtained through the structural equation model. We use AMOS softwareto take the ML method for parameter estimation, and revise the model according to the largest positive indicators one by one,and the final model is as follows:Figure 2"Internet +" home care model satisfaction model path analysis resultFinally, we use the CSI satisfaction index to calculate the satisfaction score of various indicators, among which, lessthan 20 is very dissatisfactory, 20-40 is dissatisfactory, 40-60 is average, 60-80 is satisfactory, and greater than 80 is verysatisfactory, and the calculation results are as follows:Table 1 Calculation table of satisfaction index for various indicatorsObserved variables Non-normalized Satisfaction Satisfaction-232-Electronics Science Technology and Applicationweights average indexUsageVariety of services 1.000 3.4662.199(satisfied)Pay the fee 0.530 3.63Regional distribution 0.817 3.43total 2.347SupportsituationPublicity intensity 1.000 3.5464.514(satisfied)Policy support 0.584 3.65total 1.584Table 2 Overall satisfaction index calculation tableLatent variables Normalize weights Satisfaction score Satisfaction indexMode satisfactionUsage 0.475 62.199 63.414(satisfied)Support situation 0.525 64.514As can be seen from Table 1, both "Usage" and "Support" satisfaction levels are "satisfactory", but both scores are closeto 60, which is on the verge of "fair" satisfaction, so both areas need improvement. It can be seen from Table 2 that theoverall satisfaction index of Hangzhou residents with the "Internet +" home care model is 63.414, and the satisfaction degreeis "satisfactory", because the score exceeds 60 points, there is still room for improvement overall. In addition, the Usagescore is lower than overall satisfaction and the Support score is higher than overall satisfaction.3.2 The effect of different influencing factors on satisfactionIn the above, we have established a satisfaction evaluation system for Hangzhou citizens with the "Internet +" homecare model, and obtained the respondents' satisfaction with multiple aspects of the model through overall analysis. However,further analysis is needed to understand satisfaction in more detail, so we compare and analyze the satisfaction of residentswith different educational qualifications based on the questionnaire design and survey results.Figure 3 Four stages of education residents' "Internet +" home care model satisfaction evaluation data chartBut the above is only the general satisfaction of all indicators by academic qualifications, in order to make the analysisresults more clear, we combine the satisfaction evaluation system on this basis, the use of the four academic qualifications,Volume 10 Issue 5-233-support situation, model satisfaction analysis, the results are shown in the following figure:Figure 4 Line chart of the evaluation index of "Internet +" home care model by residents with education in four stagesWe compare the satisfaction of residents with academic qualifications in four stages and analyze the reasons:a)Junior high school and belowFrom the above chart, it can be seen that the overall satisfaction of residents of this cultural level with the "Internet +"home care model is relatively high, with an overall satisfaction rate of 65.430, which is because most of this group of peopleare school students, less social experience, and less understanding of the overall situation of the pension model, so they willbe more optimistic than other groups.b)High school and secondary schoolPeople with a high degree of Chinese are mostly school students or adults born in the sixties and seventies, and may bemore concerned about the elderly, but the understanding of "Internet +" is not high or due to busy schoolwork, the frequencyof use in daily life is not very high, so the overall satisfaction with the model is relatively low, the overall satisfaction is58.115.c)Undergraduate and junior collegeThe overall satisfaction of residents with this stage of education level is higher than that of middle and secondary schoolresidents, with an overall satisfaction of 63.609, which is because residents at this stage have more contact with the Internetand can learn more information related to the elderly, so they will be more optimistic about the development prospects of"Internet +" home care model satisfaction.d)Master degree or aboveFrom the above chart, it can be seen that the overall satisfaction of residents with this level of education with the"Internet +" home care model is the highest among all groups, with an overall satisfaction of 68.340, which is moreoptimistic than other groups, which is because most of this part of the population has more contact with the Internet or isengaged in the development and application of related technologies, and has a deeper understanding of the knowledge of theelderly, has a more comprehensive and in-depth understanding of the model, and will have a higher prospect for its future.4. Research results and analysisBased on the above research results, we found that there are still some problems in the operation of the "Internet +"home care model, and we put forward corresponding suggestions for the existing problems, the specific opinions are asfollows:Table 3 Findings and recommendationsSurvey results Suggestion1.The service mechanism is not perfect and does nottake into account the needs of the elderly;2.High cost of use, increasing economic burden;1.Improve the service mechanism and formulateunified norms and standards;2.Strengthen legislative safeguards and reasonably-234-Electronics Science Technology and Application3.The publicity work is not in place, and most of thepublic does not understand it;4.The degree of resource integration is low, forminginformation barriers and increasing servicedifferences;5.Lack of professionals and low quality of service.regulate industry service standards;3.Increase publicity efforts, broaden publicitychannels, and do a good job in public opinion work;4.Encourage third-party platforms to participate andeffectively strengthen supervision;5.Strengthen the training of relevant personnel andprovide high-quality and efficient services.References[1] Yan YJ, Song YC. Correlation analysis in data mining[J]. Science and Technology EconomicMarket,2015,2:138-139.[2] Yi ZY. Research on association rule mining algorithm and its distributed parallelization[D]. Southwest University ofScience and Technology, 2021.[3] Yu J. Opportunities and challenges of "Internet +" home care in the post-epidemic era[J].General Nursing,2020,18(35): 4990-4991.[4] Dai WD, Huang QQ. Crossing the 3.0 era of "smart old ageing" in Hangzhou[J]. Hangzhou, 2021, 24: 6-9.

Research on the Status Quo and Satisfaction of ' Internet + ' Home Care Model in Hangzhou in the Post-Epidemic Era

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Research on the Status Quo and Satisfaction of ' Internet + ' Home Care Model in Hangzhou in the Post-Epidemic Era

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