This paper identifies and discusses needs and gaps among minors aged 5-17 years who, at the time of the study, resided in out-of-home care and/or made use of community-based welfare services. The discussion is informed by mixed-methods study research carried out in 2018 as part of the project ‘Star Kids – Reaching Out: Improving the Life Chances of Vulnerable Children’. Star Kids’ objectives included developing and delivering a nationally accredited ICT training course for vulnerable minors; in a context where digitization is often described as ubiquitous, yet its experience is complex and not universal. In this paper, data analysed include responses to a questionnaire administered to minors; and data from focus groups with minors, their parents/guardians, and professionals working with the cohort under study. The study found high ICT usage, albeit with gender-based and age-based differences. Gaming, streaming and downloading prevailed among boys and 5–11-year-olds; use of social media prevailed among girls. Most minors considered themselves as self-learnt ICT users; yet the study flagged the need for more support for minors with low socio-economic backgrounds. The study identified shortcomings in the infrastructure available. Recommendations include investment in state-of-the-art ICT infrastructure in residential homes and community centres; further research to assess impacts of COVID-19 on this study’s findings; policy development that steers ICT education towards participatory and empowered involvement of parents /guardians; and that dwells on participants’ existing ICT knowledge and skills.peer-reviewe
