[[alternative]]A Study on the Resident Physicians' Expectation of e-Hospital Medical Information System of National Taiwan University Medical Center

Abstract

[[abstract]]The concepts and activities of e-commerce, whether in practice or as an area of academic concern, are still at the early stage of development at every hospital in Taiwan. There were many studies about business to business (B2B) model and business to customer (B2C) model of e-commerce, but only a few studies about business to employee (B2E) model. The two purposes of this study were to investigate resident physicians’ satisfaction of using the functions and service content items provided by Intranet, and their expectation of necessity of the e-Hospital medical information B2E model system at National Taiwan University Medical Center (NTUMC). From analysis of the 319 copies (total return rate: 64.97%) of questionnaires, three major results and findings were summarized as follows: 1.Resident physicians at NTUMC were not satisfied with the functions and service content items provided by Intranet. Even by means of the five-category investigation, the degree of their satisfaction was still low. The results indicated that NTUMC had to make great efforts to provide them with better functions and service content items related to medical information. 2.Resident physicians at NTUMC agreed to build the e-Hospital medical information system providing them with support services of medical training, medical treatment and medical study. Through a five-category questionnaire survey of e-Hospital B2E model system, they felt that NTUMC needed to build the best e-Hospital medical information system and answer their requests. 3.The priority of the five categories of which resident physicians felt the degree of importance was: (1) medical out patients department (OPD) and ward admission service, (2) medical information service, (3) medical research and development service, (4) medical continuing education service, and (5) medical administration and management service.