Large Language Models Help Humans Verify Truthfulness -- Except When They Are Convincingly Wrong

Abstract

Large Language Models (LLMs) are increasingly used for accessing information on the web. Their truthfulness and factuality are thus of great interest. To help users make the right decisions about the information they're getting, LLMs should not only provide but also help users fact-check information. In this paper, we conduct experiments with 80 crowdworkers in total to compare language models with search engines (information retrieval systems) at facilitating fact-checking by human users. We prompt LLMs to validate a given claim and provide corresponding explanations. Users reading LLM explanations are significantly more efficient than using search engines with similar accuracy. However, they tend to over-rely the LLMs when the explanation is wrong. To reduce over-reliance on LLMs, we ask LLMs to provide contrastive information - explain both why the claim is true and false, and then we present both sides of the explanation to users. This contrastive explanation mitigates users' over-reliance on LLMs, but cannot significantly outperform search engines. However, showing both search engine results and LLM explanations offers no complementary benefits as compared to search engines alone. Taken together, natural language explanations by LLMs may not be a reliable replacement for reading the retrieved passages yet, especially in high-stakes settings where over-relying on wrong AI explanations could lead to critical consequences.Comment: preprin