Motivation and User Engagement in Fitness Tracking: Heuristics for Mobile Healthcare Wearables

Abstract

Wearable fitness trackers have gained a new level of popularity due to their ambient data gathering and analysis. This has signalled a trend toward self-efficacy and increased motivation among users of these devices. For consumers looking to improve their health, fitness trackers offer a way to more readily gain motivation via the personal data-based insights the devices offer. However, the user experience (UX) that accompanies wearables is critical to helping users interpret, understand, gain motivation and act on their data. Despite this, there is little evidence as to specific aspects of fitness tracker user engagement and long-term motivation. We report on a 4-week situated diary study and Healthcare Technology Self-efficacy (HTSE) questionnaire assessment of 34 users of two popular American fitness trackers: JawBone and FitBit. The study results illustrate design implications and requirements for fitness trackers and other self-efficacy mobile healthcare applications.We would like to thank all users who participated in this research as well as Experience Dynamics, Inc. for providing the necessary resources and coordinating the user diary study. This study has been supported by financial aid from the Spanish Ministry of Economy and Competitiveness under the project ECO2012-36160; Spanish Ministry of Economy, Industry and Competitiveness (MINECO) and the Fondo Europeo de Desarollo Regional (FEDER) under the project ECO2015-67296-R and, Communidad de Madrid and Fondo Social Europeo under the project INNCOMCON-CM S2015/HUM-3417