Human mediation leads to higher compliance in digital mental health: field evidence from India

Abstract

Mental health is an integral part of human well-being (Prince et al., 2007), but it often does not receive due attention, especially in developing economies. One hundred and fifty million people in India alone require mental health support, but those in need of support might be reluctant to seek it (Gautham et al., 2020) for several reasons, including stigma surrounding mental distress, lack of awareness, lack of access to support, or high costs (Wies et al., 2021). In addition, COVID-19 and restrictions on physical interactions imposed new challenges in providing mental health support.</p

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