Analysing the key attributes in developing and growing a quality culture across multiple operational locations across the UK

Watson, Derek

Sunderland University Institutional Repository

Watson,  De r ek  (202 3)  Building  a  Qu ali ty Cul tu r e  Tha t  Works.  In:  NKT HVC Ltd  UK Q u ali ty Week, 2 5  Oc t  2 0 2 3.  (Unp u blish e d)  Downloa d e d  fro m: h t t p://su r e . s u n d e rl a n d. ac.uk/id/e p rin t /16 8 4 1/U s a g e  g u i d e l i n e sPle a s e  r ef e r  to  t h e  u s a g e  g uid elines  a t  h t t p://su r e . s u n d e rl a n d. ac.uk/policies.h t ml  o r  al t e r n a tively  con t ac t  s u r e@s u n d e rl a n d. ac.uk.Dr Derek WatsonAssociate ProfessorFaculty of Business Law & TourismUniversity of SunderlandQuality Cultural Compliance Enlighten ModelGlobal Quality Impact Profile ofDr. Derek WatsonQuality means “Performance upon expectations” and “fit for functions.”A product is said to be of good quality if it satisfies the customer requirements in terms of performance, grade, durability, appearance and intended use/purpose, etc.SatisfiersExcitersDelightersQuality is not an act, it is a habit. AristotleQuality means doing it right when no one is looking!• Communications• Respect• Integrity• Excellence• Communications• Respect• Integrity• ExcellenceQuality CultureStaying focused on the futureBethany HamiltonNeil ArmstrongMoon LandingTest!John Adair and Quality  Culture TaskTeam IndividualJohn Adair and Quality CultureQuality  CultureArtifactsValues & BeliefsUnderlyingAssumptionsVisible SymbolsUnderlyingPrinciplesEmployeesPastExperiencesBurst waterpipeanalogyThe older we get the more we knowAt the end of our lives we can really tellWhat was a good or baddecisionLife can only be understood backwardsbut unfortunately   we have to live It forwardsYouMemory is the diaryThat we all carry Around usBook of  LifeYour MemoryA ledger  of the wrongsdone to usConstructive Memory Distortion1. Transience2. Absent mindedness3. Blockage4. Misattribution5. Suggestibility6. Bias7. PersistenceOur memories simmer  and simmerBuildingRepeat actions that are easy and funSelf beliefPERSPECTIVEVThe way we do things around here?Quality Culture is the code, the logic, the software of the mind that organisesthe behaviour of peopleQualityYou need to get the right mindset!!Then comes the behaviour and structureAnd qualityCulture is what we do whenwe think no one is looking!Culture is what we do whenwe think no one is looking!• Priorities• Principles• Learned responsesCulture is what we do whenwe think no one is looking!• Priorities• Principles• Learned responsesDetermine howpeople behave when no oneis lookingQuality Compliance ModelenlightenControlCo-operationCommunicationCompetenceApprovedTriangulation of DataInterviewsQuestionnairesFocus GroupsMixed MethodsQuantitative &Qualitative methods48QuestionsImpacts• Stronger Quality Culture• Recommendations for Change• Consultancy / Development & Training Support• Quality Culture Policy, Plan and Manual• Communications audit and recommendations• Increased staff suggestionish• Reward and recognition• Recognition from BSi & BRCGS• 3rd Party Auditors for Supermarkets:‘Most impressive Quality Culture Model’Sample of Clients• Farne Salmon Scotland• Lyon Seafoods UK• Megas Yeeros Greece & USA• MI Dicksons Meat Manufacture UK• Northumberland Foods UK• Quorn Foods UK• SK Food manufactures UK• Suvlas Food Suppliers Panama• Yili Inner MongoliaWhat was the company wide response?

Building a Quality Culture That Works

http://sure.sunderland.ac.uk/id/eprint/16841/2/NKT%20HVC%20Ltd%20master%20copy.pdf

Building a Quality Culture That Works

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