18 pagesPurpose – The paper aims to provide details of a study conducted at Hunter College Libraries in fall
2005, the focus of which was how presentation of initial digital resource pages (or gateway pages) on
the library’s web site impacted students’ subsequent steps in the research process.
Design/methodology/approach – A group of 16 students from English and History classes at
Hunter College were recruited to participate after having had basic library instruction. They were
given computer-based key tasks to perform in a proctored classroom setting, using the library’s
homepage. A second group of students was recruited to participate in two small focus groups. The
methodology and exercises were developed in part using guidelines from a taxonomy of user behavior
developed by librarians at Hunter College, and recommendations from usability literature by Krug,
Neilsen and Rubin.
Findings – Results from the computer-based key tasks exercises were bifurcated. Completion rates
for computer-based key tasks using the in-house developed Hunter College Library database grid, with
less than 80 percent (37 percent-73 percent) students successfully completing all the tasks, was inferior
compared to performance using the Serial Solutions access page and the Academic Search Premier
database, both commercially-developed products, with most of the tasks successfully completed by at
least 80 percent of the students.
Originality/value – This study is unique in that the focus is not on the usability of an entire library
web site, rather, on the presentation of select, highly visible gateway pages that get a lot of use