Designing a Model of Critical Success Factors in the Implementation of Business Process Management in Services Cooperative Companies Using Meta-synthesis Approach

Abstract

The growth of complexity in the organization and the increasing changes in the activity and performance of cooperative company’s service-oriented, it is important to pay attention to the proper implementation of business process management in the relevant companies.The purpose of study is to design a model of critical success factors in implementation of BPM. The current research is a fundamental in terms of purpose and the used method is qualitative and using meta-synthesis approach that its part of the paradigm of interpretiveism. The study is consisting of 113 sample of related studies that was extracted from databases Emerald، Science Direct ،SID،Sage، Springer، Magiran ،Scholar google، Iran.doc & noormags during 2010 to 2020.After screening the relevant studies in terms of title, abstract, content and research methodology, 40 studies were selected by judging sampling, and their results and findings were combined using Maxqda quality software. Initial meta-synthesis results to identify key success factors include7main categories, 21 concepts and 74 index.In the next step, through interviews with managers and experts of service cooperatives company, the results were analyzed and verified with the aim of evaluating the validity of extractive categories, and according to the evaluation of texts related to these indicators, the final comprehensive model was enumerated. The research findings showed that the main categories were including of process architecture design, human resource management, strategic planning, culture, management style, leadership style and organization in the field of BPM implementation and 21 concepts that finally, it was explained in 3 categories: Micro,Meso and Macro level