Bukhsh, Faiza Allah

Vriezekolk, E.

Wienen, Hans

Wieringa, Roel J.

English

After a large incident on a telecommunications network, the operator typically executes an incident analysis to prevent future incidents. Research suggests that these analyses are done ad hoc, without a structured approach. In this paper, we conduct an investigation of a large incident according to the AcciMap method. We find that this method can be applied to telecommunications networks with a few small changes; we find that such a structured approach yields many more actionable recommendations than a more focused approach and we find that both the onset of an incident and the resolution phase merit their own analysis. We also find that such an analysis costs a lot of effort and we propose a more efficient approach to using this method. An unexpected outcome was that AcciMap may also be very useful for analyzing crisis organizations

University of Twente Research Information

Applying Generic AcciMap to a DDOS Attack on a Western-European Telecom Operator

https://ris.utwente.nl/ws/files/281152426/ISCRAM2019_Proceedings_Applying_Generic_AcciMap_to_a_DDOS_Attack_on_a_Western_European_Telecom_Operator.pdf

Applying Generic AcciMap to a DDOS Attack on a Western-European Telecom Operator

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University of Twente Research Information