These slides from a presentation called A Day in the Life of ERHelp by Katherine Nunnally and Marcie Burton in April 2020 for ULVLC

Burton, Marcie B.

NC DOCKS at The University of North Carolina at Greensboro

Nunnally, Katherine J.

The University of North Carolina at Greensboro

A DAY IN THE LIFE OF ERHELPKatherine Nunnally and Marcie BurtonResources we work withTo be exact....● 1,325 collections selected○ 259 of which we created and maintain ● Almost 2.7 million titles (2,689,352)■ 1.7 and half million ebooks■ 482, 000 journals■ 457,000 items are streaming media (audio and video), scores and images  EZProxy errors...0 results found for article linking...Hit a paywall... Ebook matches on the wrong record in the catalog…Page is not redirecting properly...Error 404...Streaming video will not play and the list goes on!HOW ARE WE NOTIFIED!WHAT CAN WE DO AS A TEAMAND WHAT IF WE CAN’T FIX IT!DONE!HOW ARE WE NOTIFIED!erhelp@uncg.eduEMAIL USREPORT A BROKEN LINKDISCOVERYJOURNAL A-Z LISTWHAT CAN WE DO AND WHAT IF WE CAN’T FIX IT!RESOLVEDLibGuides and Helpful sitesElectronic Resources Troubleshooting Tipshttps://library.uncg.edu/info/help/troubleshoot.aspx Ebooks LibGuidehttp://uncg.libguides.com/ebooks Streaming Media LibGuidehttps://uncg.libguides.com/streamingfilms Just remembererhelp@uncg.edufor all your e-resource needs!QUESTIONS?

A Day in the life of ERHelp [slides]

http://libres.uncg.edu/ir/uncg/f/BurtonNunnally_dayinthelifeoferhelp042020.pdf

A Day in the life of ERHelp [slides]

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The University of North Carolina at Greensboro