WorkSafeHealth, a not-for-profit health and safety association in the province of Ontario, is mandated by the Ministry of Labour, Immigration, Training and Skills Development to provide training and consultation services to client firm trainees across the province. Despite the efforts of WorkSafeHealth personnel to provide timely access to health and safety education, the vast regional expanse in which WorkSafeHealth provides these services hinders consultant-trainers’ abilities to furnish training to Ontario workers who must be equipped with this critical information to work safely in their respective industries. Therefore, current operational service delivery methods must change to support WorkSafeHealth personnel’s fulfillment of the organization’s mandate. Currently, learners residing in remote areas are often required to travel hundreds of kilometres to reach a training venue when a required course is offered: these commutes are often undertaken on rough terrain and other roads with hazards that could result in motor vehicle incidents. WorkSafeHealth can capitalize on the organization’s existing learning technologies to facilitate courses simultaneously to face-to-face and virtual learners: a training model known as hybrid learning. After illuminating WorkSafeHealth’s organizational context, mandate, and organizational influences, throughout this organizational improvement plan, effective approaches to leadership through which this solution can be implemented, communicated, and monitored and evaluated is presented
