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A design thinking approach for CX-improvement in a melanoma-setting
Authors
Brecht Cardoen
Paul Gemmel
Ester Van Haute
Josina Vink
Publication date
1 January 2021
Publisher
Abstract
There is still much room to improve patient experience β but service design can help to bridge some of the gaps. This report shares examples of how healthcare organisations can use service design to enhance patient experience
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Last time updated on 23/11/2023