Managing Misinformation within the Public Sector : Cases from the Global South

Abstract

The advances in digital technologies and improved digital literacy have provided myriads of opportunities for societies. Particularly in the public sphere, improved digitalisation has meant better access to information for citizens, among others. Digital technologies, such as social media, have been proven invaluable in events such as a public health crisis such as COVID-19. However, the adoption of these technologies has also brought challenges related to misinformation, where publicly available information is manipulated and disseminated for purposes that are against the public interest. This paper presents an ongoing empirical study that attempts to explore the measures taken by the public sector to manage misinformation. The study, conducted in two developing countries, explores the immediate and long-term approaches to tackling misinformation. The implication of the expected results for research and practice are also presented