The textbook provides the essentials of the Business Process (BP) Modeling and Simulation (M&S) from the verbal BP description to the formulation of the mathematical scheme of the model and the simulation program.
Both the analytical modeling and the simulation approaches to BP M&S are considered. Special attention is given to the theoretical and practical aspects of the BP M&S. The text covers the following topics: fundamentals of the BP M&S, conceptual modeling using IDEF3 standard, cost metrics and the activity based costing, analytical modeling (queuing networks, linear and dynamic programming), simulation with GPSS, timed Petri Nets, and Crystal Ball toolkits. Case studies include BP simulations with BPwin and GPSS.
The intended readers are senior graduate students and junior postgraduate students of computer science and industrial management
