Many companies today face a highly turbulent and volatile environment caused by intense foreign competition, rapid technological change, shorter product life-cycles, and customers demand- ing more customized products. Several strategies have been developed to deal with unpredictability in the environment. Agility and agile methods have been widely accepted as a new competitive concept in many countries, including Finland. However, the understanding of how to build agile organizations remains weak. The thesis provides initial empirical evidence to better understand essential elements of agile workforce and their relationship with organizational agility. More specifically, the research aims to understand and describe the concept of workforce agility in the selected case companies. The second goal is to discover the management practices, methods and tools that the case companies have adopted in order to enable and support the actions of an agile workforce.
The thesis employs qualitative research methods with empirical approach doing semi- structured interviews in case study companies and conceptual approach using previous academic research. The case study companies are OP, DNA and Alma Media. The phenomenon of developing an agile workforce is rather new in large previously traditional organizations in Finland. Consequently, the study is exploratory by nature and aims to increase familiarity of the phenomenon in the Finnish context. The different cases were studied through interviews with managers that have been in a superior decision-making position and responsible for the change process, and managers or employees that have participated the implementation of the change process. Also, a HR specialist from Vincit was interviewed for her expertise on enterprise agility.
According to the findings employees’ agile capabilities and attitudes towards agility are important factors when transforming towards enterprise agility. Findings show that companies that aim to make their organization more agile face two kinds of challenges. Firstly, companies must be able to arouse excitement and interest towards agility among employees. The second challenge concerns enabling agile work and managing the frustrations that arise. To deal with these challenges case companies employed similar practices, tools and methods that enable change management, change attitudes and culture, increase internal communication, knowledge sharing and cooperation; support empowerment and work organization, and promote new work methods and training
