Tenacity of Accountability in Local Government to Achieve Public Trust

Abstract

The uncertainty in determining the public’s trust portrays public prejudices towards the government, especially in service delivery. As a field government, local government is a place of study in this matter. Being the closest to the public, the work and services of local government are primarily subject to public scrutiny and questions. Accountability means excellent services and general satisfaction, which can lead to public trust. Three important accountability activities have been chosen to assess public trust. By using Smart-PLS to test the variables, encouraging results were derived in terms of the accountability of public servants towards public trust