This chapter focuses on the National Portrait Gallery workshops and ways in which collaborative drawing and photographic processes acted as catalysts for improved understanding and communication between patients and clinicians. The face2face project explored how photographic images co-created with pain patients could expand pain dialogue in the consulting room to include aspects of experience frequently omitted using traditional measures such as rate patients' pain on a scale of one to ten. In the National Portrait Gallery workshops being outside the hospital setting neutralized the institutional hierarchy, but there was still a strong need expressed by pain patients for doctors to hear their perspective and to appreciate the impact of pain on their lives. Mirroring in the sense of looking and being looked at, of projecting onto/receiving from another became focal in the discussions and when there were disconnects and misunderstanding within these processes, suffering and isolation were described as the result
