In this case study we describe how method-resources were
reconfigured across three design and evaluation projects
conducted by an in-house design team within the same
company during a six-year action research collaboration
with academics from the field of Human-Computer
Interaction (HCI). This case study specifically focuses on
the reconfigurations that occurred in participant
recruitment, task selection, reporting format and problem
identification between the three projects. The underlying
contextual factors behind the reconfigurations, in particular
the application domain, organisational factors and project
constraints, will be discussed to give unique insights into
the realities of design work from within a single
organisation over the six-year collaboration. This case study
demonstrates the complexity of comparing methods across
projects, particularly within dynamic and complex work
domains, and that existing attempts may be too simplistic
because they fail to account for these factors
