While currently difficult to measure or explicitly design for, evidence suggests that providing people
with opportunities to reflect on experience must be recognized and valued during safety-critical
work. We provide an insight into reflection as a mechanism that can help to maintain both individual
and team goals. In the control room, reflection can be task-based, critical for the 'smooth' day-to-day
operational performance of a socio-technical system, or can foster learning and organisational change
by enabling new understandings gained from experience. In this position paper we argue that
technology should be designed to support the reflective capacity of people. There are many
interaction designs and artefacts that aim to support problem-solving, but very few that support
self-reflection and group reflection. Traditional paradigms for safety-critical systems have focussed
on ensuring the functional correctness of designs, minimising the time to complete tasks, etc. Work
in the area of user experience design may be of increasing relevance when generating artefacts that
aim to encourage reflection
