John McCarthy in the year 1956 has cast the word Artificial Intelligence (AI). He defined AI as "making a machine behave in ways that would be called intelligent if a human were so behaving".
Procedures for online dispute resolution (hence referred to as ODR) are similar to those for alternative dispute resolution (ADR) in person, with the exception that ODR makes use of information and communication technology, and the process may be completed wholly or in part online. In the Internet age of today, where disputing parties may be located thousands of miles apart, online conflict resolution will be helpful. The parties' cost of the dispute would be reduced thanks to ODR. It would be very advantageous for consumers and small businesses, both online and offline. Because ODR procedures can be conducted whenever it is convenient for the parties, they may prove to be even more effective than traditional ADR procedures.
According to academics, four parties must participate for an ADR process to be deemed ODR. The claimant, responder, neutral party, and technology-based middleman are the parties[1]. In a variety of situations, issues relating to the transactions are resolved online in a global setting using a variety of ADR techniques (Online Dispute Resolution). ADR processes that are changing have a lot to do with dynamic technologies. Technology has the ability to support and facilitate the operation of a variety of conflict resolution procedures
