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Diagnosis and TQM Strategies for Improving the Organizational Efficiency of a Consulting Company
Authors
Susana Garrido Azevedo
Radu Godina
+3 more
João C. O. Matias
Eliana Pimenta
Carina Pimentel
Publication date
1 January 2023
Publisher
'Springer Science and Business Media LLC'
Doi
Cite
Abstract
Publisher Copyright: © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.Total Quality Management (TQM) is useful in both the industrial and service sectors. The purpose of this study was to increase profitability at a management consulting company by applying and improving internal operational excellence. This was accomplished using a case study. In order to overcome the problems, a prioritized plan of actions was developed by identifying the main sources of improvement. TQM strategies and the requirements of the ISO 9001: 2015 standard are followed. It was possible to observe some benefits on efficiency outcomes and small changes can provide to a company through large steps towards greater results. In a long-term perspective and considering that the performance and efficiency of the commercial has increased.publishe
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Repositório da Universidade Nova de Lisboa
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oai:run.unl.pt:10362/152543
Last time updated on 30/06/2023