Faculty of Economics and Administration, University of Pardubice, Czech Republic
Abstract
The article focuses on issues of social services, which are defined as aninstrument of social policy and form of social assistance for the benefit of anotherperson. In the broader context are defined social services as services of generalinterest (social assistance services, employment services and education, social housingand long-term care). In connection with the specifics of social services attention ispaid to the economic characteristics of social services, demographic aspects andageing of population and the importance of social services for the elderly. Based onthe survey assessment of satisfaction, which is one of the indicators quality assessmentof social services, are to documented results of survey satisfaction of the elderly withthe services in selected residential facilities and satisfaction of the elderly withservices by type of provider
