The outbreak of the New Coronavirus has significantly increased the
vulnerability of medical staff. This paper addresses the safety and stress
relief of medical personnel by proposing a solution to the scheduling problem
of autonomous mobile robots (AMRs) in a stochastic environment. Considering the
stochastic nature of travel and service times for AMRs affected by the
surrounding environment, the routes of AMRs are planned to minimize the daily
cost of the hospital (including the AMR fixed cost, penalty cost of violating
the time window, and transportation cost). To efficiently generate high-quality
solutions, we identify several properties and incorporate them into an improved
Tabu Search (I-TS) algorithm for problem-solving. Experimental evaluations
demonstrate that the I-TS algorithm outperforms existing methods by producing
higher-quality solutions. By leveraging the characteristics of medical request
environments, we intelligently allocate an appropriate number of AMRs to
efficiently provide services, resulting in substantial cost reductions for
hospitals and enhanced utilization of medical resources. These findings confirm
the effectiveness of the proposed stochastic programming model in determining
the optimal number of AMRs and their corresponding service routes across
various environmental settings