The Corona Virus Disease (COVID-19) pandemic has changed many things, including public services. All levels of government are adapting to the new normal so that public services do not stop completely or are temporarily suspended due to the COVID-19 pandemic. Public services at the village government level have also changed. Lambangsari Village Government, Bekasi Regency, also innovated administrative services for the community. The COVID-19 pandemic has forced the village government to innovate so that public services can continue. This study aims to describe the innovation and satisfaction of the people of Lambangsari Village with public services in the village. This research uses a quantitative descriptive method with a Likert scale (Rensis Likert) as a measuring tool for the level of public satisfaction and a qualitative method to describe the administrative innovations carried out. Literature reviews, documentation, interviews, and questionnaires all served as data collection methods. The results of the study revealed that the government of Lambangsari Village carried out public service innovations in the form of mobile administration services and ball pick-up administration services. The level of community satisfaction with public services during the COVID-19 pandemic was good. Even so, the service innovations carried out did not have a significant impact on satisfaction. The community prefers conventional services by coming directly to the village office.Pandemi Corona Virus Disease (COVID-19) telah mengubah banyak hal, termasuk pelayanan publik. Semua jenjang pemerintahan beradaptasi dengan kenormalan baru agar pelayanan publik tidak berhenti total atau diberhentikan sementara gegara pandemi COVID-19. Pelayanan publik di tingkat pemerintahan desa juga berubah. Pemerintah Desa Lambangsari, Kabupaten Bekasi, juga melakukan inovasi pelayanan administrasi kepada masyarakat. Pandemi COVID-19 memaksa Pemerintah Desa melakukan inovasi agar pelayanan publik tetap berlangsung. Penelitian ini bertujuan untuk mendeskripsikan inovasi dan kepuasan masyarakat Desa Lambangsari terhadap pelayanan publik di desa. Penelitian ini menggunakan metode deskriptif kuantitatif dengan Skala Likert (Rensis Likert) sebagai alat ukur tingkat kepuasan publik dan metode kualitatif untuk mendeskripsikan inovasi administrasi yang dilakukan. Teknik pengumpulan data dilakukan dengan cara studi literatur, dokumentasi, wawancara dan kuesioner. Hasil penelitian mengungkapkan Pemerintah Desa Lambangsari melakukan inovasi pelayanan publik berupa pelayanan administrasi keliling dan pelayanan administrasi jemput bola. Tingkat kepuasan masyarakat pada pelayanan publik pada masa Pandemi COVID-19 bernilai baik. Meski begitu, inovasi pelayanan yang dilakukan ternyata tidak signifikan berdampak pada nilai kepuasan tersebut. Masyarakat lebih memilih layanan konvensional dengan datang langsung ke kantor desa
