Application of the Methodology of Communication Skills Training for Employees of Hotel Companies, Based on Immersion into the Virtual World

Abstract

This paper describes a research study of communication skills training for future hotel workers in an immersive environment. The research team developed a model of the hotel reception in a virtual environment, and proposed a methodology for three-phase training. The research involved 56 testers who provided detailed feedback. To improve the communication skills of the participants, it is necessary to repeat the simulations and analyze the individual aspects of the communication in depth