Motivating the citizens to transact with the government through a Gamified experience

Abstract

The current paper explores the implementation of gamification in the government as a way to win back trust from the citizens. The motivation of the citizens to interact with the public authorities through e-government, requires a suitable gamification framework. Octalysis framework is chosen among the available gamification frameworks due to its motivation orientated nature. Octalyis is used a tool for a pilot study to gamify the Greek taxation information system TAXIS and reveals that TAXIS requires entertaining web aspects for its long term use by the citizens.peer-reviewe

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