Half of all mental health disorders start occurring by the age of 14, with depression being the fourth most common disorder among adolescents worldwide. The prevalence of depression among German adolescents has nearly doubled in recent years. When it comes to mental health information sources, the internet has become a common medium for adolescents. Hence, to raise awareness of depression among this group, their specific expectations for online information and services must be met. Due to a lack of mixed-methods studies, this study therefore compares adolescents' expectations of online information and support services about depression (Study I), and information provided on the internet (Study II). Based on a literature review, qualitative interviews with adolescents were conducted (N=34). Moreover, the multi-platform online communication of nine German non-profit organizations (NPOs) that aim to improve information and care for people suffering from depression was analyzed using quantitative content analysis (N=1,435). Comparing the information gained from both studies, results indicate that expectations for fact-based communication were met by the NPOs frequently providing information on depression and requested experience reports were often communicated. However, discrepancies are apparent in the use of communication channels and videos, and the particular importance of personalization is evident
