Oral presentation at ESTRO 2023, Vienna. Presented by Nicola Hutton. The abstract for this work was nominated for the "Elsevier Young Researcher Award"

Butler, C

Cummings, Thomas

Hutton, Daniel

Hutton, Nicola

Kirby, Mike

Oliver, Lauren

University of Liverpool Repository

NotePlease feel free to photograph and share these slides on social media.The design and evaluation of a virtual tour of a Radiotherapy department to improve patient experience.Nicky HuttonClatterbridge Cancer CentreNicola.Hutton1@nhs.net @NickyEHuttonOur approach here has been to make further use of technological enhancements in a virtual setting, with the following key aims:1. To be proactive in meeting patients’ information requirements and resulting in that “much happier now I know what’s going on” feeling earlier in the patients’ journey; by listening directly to the patient voice.2. To provide key information using a virtual tour negating the need for an extra hospital visit.3. To engage with patients and colleagues to test the effectiveness and evaluate the virtual tour, so providing evidence for further development. • 23 survey responses were completed by patients; 9 patients in the control group and 14 patients in the intervention group• 17 members of staff attended a consultation sessionAims and objectivesPatients were asked if they felt anxious about attending the Radiotherapy department for the first time, 66.7% of patients in the control group reported feeling anxious about attending for the first time, reducing to 28.6% in the intervention group. “not now that I’ve seen the video”“the centre looks friendly and has put me at ease”“Anxious about..the unknown”Attending the Radiotherapy department for the first time• 85.7% of patients reported knowing where to go for their appointments after watching the video compared to only 33.3% of patients in the control group.• The virtual tour shows the avatar walk through the ‘pass through’ changing rooms, explaining how they work and also how patients will be called using the queue calling system. 92.9% of patients understood the changing room system after watching the video, compared to 55.6% of the control group.Knowing what to expect in the treatment room• 85.7% of patients who watched the virtual tour felt they knew what to expect in the treatment room, compared to only 33.3% of the control, with comments such as “the video helped”, “excellent idea” and “alleviates the concerns about where to go and what to expect ahead of that first visit”Practical informationStaff consultation“I like that is shows you into the treatment room, very informative”“Removes fear of unknown for patients”“I think it is a good alternative to patient open evenings”“I like that the avatar is wearing our uniform so patients know what to expect”Next steps• Digital advert for clinical open days• Brachytherapy department• Metastatic spinal cord compression patients• Site specific information for common cancersAny questions?Nicky HuttonClatterbridge Cancer CentreNicola.Hutton1@nhs.net @NickyEHuttonHutton N1,3, Hutton D2,3, Oliver L3, Butler C4, Cummings T1, Alves, E5, McKie, L2, Kirby M31. Clatterbridge Cancer Centre2. Northwest Radiotherapy Operational Delivery Network3. Radiotherapy, School of Health Sciences, University of Liverpool4.The City of Liverpool College5. Laing O’Rourke

Conference: ESTRO 2023, Vienna. Oral Presentation: Design and evaluation of a virtual tour of a Radiotherapy department to improve patient
experience

http://livrepository.liverpool.ac.uk/3171666/1/NH_Presentation_ESTRO_2023.pdf

Conference: ESTRO 2023, Vienna. Oral Presentation: Design and evaluation of a virtual tour of a Radiotherapy department to improve patient experience

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