The study aims to provide the first systematic account of Europe's first fully-fledged digital Islamic banking service and review in detail with the available information. It explains the new-age banking concept and theory as well as identifies the role of insha in digital trends. The research primarily focuses on the concept of new-age banking and demonstrates the application of this concept by scrutinizing an Islamic digital banking platform. It selects ‘insha’, a digital banking service platform [in other words, Bank-as-a-Service platform] that provides digital banking services in Europe, as a case for this study. The study reveals two Tiers of the new age banking: Tier I NAB brought cost efficiency by reducing personnel expenses by replacing the workforce, and Tier II NAB has come front to reduce personnel expenses by replacing workforce intelligence directly. Besides, it also discloses four aspects of new-age banking: i) Accessibility, ii) Cost Advantage, iii) Time Efficiency, and iv) Security. On the other hand, the study shows the application of new-age banking by spotlighting an Islamic digital bank, insha, which experienced significant tractions within two months of inauguration, and the app has been downloaded over 9,000 times. This paper provides an excellent case, insha, to comprehend the concept of new-age banking, and manifests how it could facilitate customers to access the banking platform
