Bronner, F.

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International Migration, Integration and Social Cohesion online publications

UvA-DARE is a service provided by the library of the University of Amsterdam (https://dare.uva.nl)UvA-DARE (Digital Academic Repository)Preface: customer centricity requires a multichannel approachBronner, F.Publication date2011Document VersionFinal published versionPublished inCustomer Centric DNA Awards: 24 May 2011Link to publicationCitation for published version (APA):Bronner, F. (2011). Preface: customer centricity requires a multichannel approach. InCustomer Centric DNA Awards: 24 May 2011 (pp. 4-5). BearingPoint & TNS NIPO.General rightsIt is not permitted to download or to forward/distribute the text or part of it without the consent of the author(s)and/or copyright holder(s), other than for strictly personal, individual use, unless the work is under an opencontent license (like Creative Commons).Disclaimer/Complaints regulationsIf you believe that digital publication of certain material infringes any of your rights or (privacy) interests, pleaselet the Library know, stating your reasons. In case of a legitimate complaint, the Library will make the materialinaccessible and/or remove it from the website. Please Ask the Library: https://uba.uva.nl/en/contact, or a letterto: Library of the University of Amsterdam, Secretariat, Singel 425, 1012 WP Amsterdam, The Netherlands. Youwill be contacted as soon as possible.Download date:09 Mar 2023

Preface: customer centricity requires a multichannel approach

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Preface: customer centricity requires a multichannel approach

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International Migration, Integration and Social Cohesion online publications