Managing documentation in a suitable way has become a critical issue for any organization. Or ganizations depend on the information they store and they are required to have appropriate
mechanisms to support the functional needs of information storage, management and retrieval.
Currently, there are several tools in the market, both free software and proprietary license, nor mally named Enterprise Content Management (ECM) tools, which offer relevant solutions in this
context. This paper presents a comparative study among several of the most commonly used ECM
tools. It starts with a systematic review of the literature to analyze possible solutions and then it
defines a characterization schema instantiated in a particular case, the Regional Government of
AndalusiaMinisterio de Educación y Ciencia TIN2013-46928-C3-3-
