Systems success measurement: instrument & framework a new perspective

Abstract

There are major concerns regarding the previous research that can be said as having poor measurements, lack of theoretical grounding, and concern heavily on investment justifies. Some are also considered as having weak survey instruments, inappropriate data collection approaches, and lack of agreement on the dependent variables measurement that resulted in its incompatibility. Several related issues pertaining to high rates of systems’ failure that justify the heavy investment costs and affect the systems’ success of measurement. This matter had raised a high concern, especially for the researchers, practitioners, organization managers and systems administrators. Thus, the successful measurement of any systems is vital. The purpose of this study is to provide a framework and a high-quality validated instrument based on the literature review and experts’ validation. Subsequently, it can be used in the future studies to efficiently assist in the systems’ success measurement. The statistical test of 344 users with the smart PLS for the instrument shows an excellent result