Stakeholders' Assessment of Face-to-Face and Remote Consultations in Herbal Medication

Abstract

Remote consultation is a computer mediated telediagnosis that make use of telecommunication infrastructures to aid medical diagnosis and patient care on a real-time based possible. As modes of medication with technologies have changed the organizations modes of diagnosing patients needs to change with technology advancement. To know the important of this technology, it is good to examine the impact it in the workplace to know how it affects the patients and practitioners diagnosing process whether the technology has replaced the traditional face-to-face medium of treatment or prescription. The study is to explore practitioner’s perspectives on the mode of diagnosing and treatment of patient channels compare with face-to-face and remote (computer-mediated) prescription. A questionnaire was setup to conduct the assessment view among the herbal practitioners in Nigeria to know their perception on the modes of giving health care services to patients. The study compared satisfaction between face-to-face and remotely diagnosis from the report received from the patient about the herbal practitioners. Though, some herbal practitioners perceived face-to-face to be more effective in terms of diagnosising compared to computermediated t. The result obtained from herbal practitioners view shows that in terms of cost majority prefer face-to-face 57.5% to Remote 43.5%; Ease of use 65.3% prefer face-to-face because lack of knowledge about the modern technology while 34.7% prefer Remote; Mobility, 21% prefer face-to-face while 79% prefer Remote; Privacy 29.6% prefer face-to-face while 70.4% prefer Remote; Security 26% prefer face-to-face while 74% prefer Remote and on User friendliness 41% prefer face-to-face while 59% prefer Remote role of herbal prescription. The overall result shows that 65% of herbal practitioners prefer remotely platform to faceto-face of prescription. Teleconsultation of patient through computer mediated medium provides similar degree of diagnostic accuracy as that of face-to-face diagnosis