Faktor-Faktor Kritis Dalam Sistem Manajemen Mutu (SMM) Untuk Optimasi Profitabilitas Dan Daya Saing Perusahaan Jasa Konstruksi Di Indonesia

Abstract

. In the middle of the emulation business competitiveness demand by selling quality development, financial company services is of course not escape in execution and development of product quality and service to the customer. Total Quality Management System (TQM) have been proved as the best technique of quality management which have applicated. Empirical study have concluded that application of TQM can give effect which is impact and result significantly to business. Along desire of industry so that all developer (subcontractors) have certificate, and possibility that this matter is prerequisite of new tender to public service company, The message by industry is very clear, do the company adopt ISO 9001:2000 and become competitive or disregarding it and become its own risk. But that way, at the opposite of successfulness the number of state and company which adopting Quality Management System, there is elementary question, how far company which have strained after follow that International standard, that is true succeed to improve its company performance. This research prove empirically and statistic correlation applying of competitiveness and profitability with Critical Success Factors (CSF) of Quality Management System