Association Between Out of Pocket Patient's Satisfaction and Repurchase Intention at Wisma Jaya's Community Health Centre, Municipality of Bekasi, 2007

Abstract

Number of out of pocket patient tends to decrease during 2005 - 2006. Patient satisfaction affects to patient’s repurchase intention of health services. This research aim is to identify the association between out of pocket patient’s satisfaction and their intention to repeated visit to Puskesmas Wisma Jaya Bekasi in 2007. Research design used cross sectional approach. Data were collected from 219 respondents. Statistical multiple logistic regression analysis was used to analysis the data. The result shows proportion of respondent who wanted to re-utilize Puskesmas Wisma Jaya is 93.2 %. This study found out of pocket patient who satisfied will have 7.5 times to repeated visit Puskesmas Wisma Jaya than out of pocket patient who don’t satisfied after education, age and expenses are controlled. Health District Office of Bekasi City should use service coverage and patient satisfaction as indicators to asses the efficacy performance of Puskesmas