Gaya Kepemimpinan Kepala Desa dalam Pelayanan Publik: Studi Kasus Kabupaten Indragiri Hilir Riau

Abstract

The study objective is to reveal the relation between the village head leadership style and financial factor and its effect to the quality of public service in Indragiri HilirRegency, Riau Province. The leadership style of the village heads of the Indragiri HilirRegency is studied because the villages do not imply the qualified public servicestandard. The villages' condition is related with leadership style and financial factor andits relation to the public service. The village heads' leadership style is the one that movesthe improvement of public service, and theorically based on situational leadership theoryfrom Blanchard. On the other hand, financial factor supports the performance ofqualified public service. This qualitative study used descriptive methods, particularlysurvey. Data was collected by interviewing and documentation study. Interview revealedrespondents' perception about the relation between the leadership style and publicservice, while documentation study revealed information and data on finance and itsrelation with public service. This study analysed primary quantitative data based oninterview and secondary qualitative data from documentation study. Quantitative data isanalysed in order to test the hypothesis of the relation between leadership style andpublic service using Spearman rho correlation test and chi square test. Meanwhile theeffect of leadership style and financial factor to the quality of public service is measuredby regression technique using T-test, F-test, and coefficient of determination. Thepopulation, the number of villages is 170, 17 of which are used as sample, with 646respondents representing 5780 people in the 170 villages. The result of this study isexpected to theoretically contribute to the development of public administration studyand for the improvement of the quality of public service effectively. Practically, thisstudy can give recommendation for the local administration and village heads inimproving the quality of public service in Indragiri Hilir Regency, Riau Province. Thepublic service can be improved by training and conducting workshop in technical andmanagerial skills. It also can be a model of leadership style in order to improve effectivepublic service in Indragiri Hilir Regency