Research of possibility for service quality methods in sport and fitness center

Abstract

Work item - of sports and health centers in service quality research, a feasibility study. Sports and health centers in the quality of services provided is one of the key elements influencing the visitors and for the company to increase profitability. Service quality evaluation models for the assessment is only possible relevance of a particular area of health, sport, physical activity, recreation and more. The objective - the analysis of the quality of research methods, to prepare their applications for a feasibility study and adapt the best model of our country's sports and health centers in the quality of service testing. Examine the quality of service models, and objectively evaluate each model, the concept, its advantages and disadvantages. Work tasks: 1. To perform the service quality of the analysis and selection of the concept of a feasibility study. 2. Make the quality of service evaluation models and methods of analysis of the study, to develop the service quality model, a methodology to investigate the quality of the service. Conceptual work is based on the quality of service evaluation models. The study was carried out by experts, the survey method, interviewing respondents, 5. The study to collect empirical data were not standardized questionnaire consisting of questionnaires to experts. Profiles developed on the basis of the theoretical work of work. After the service quality models, expert analysis and assessment of SERVQUAL, SQAS and QUESC service quality models, the methodology criteria, their components, we developed the service quality of the model form, which consists of 8 criteria: \"Staff\", \"Environment\", \"Accessories\", \"Program\", \" Services \",\" Price \",\" Image \",\" Identity \"