In a smart building, physical and computational elements such as people, processes
and systems are integrated to create an environment that is safe, energy-efficient,
comfortable for its occupants. Due to 4th Industrial Revolution (IR 4.0), many
organizations are taking initiatives to practice and develop smarter solutions to reduce
operation cost using building automations and innovations that also brings values to
human productivity. The issue of maintenance and management of office building
needed to be study to establish the good proposal of smart building solutions. This
research was first determined the people and their responsibilities involving in the
building operation of an office building through first phase of purposive sampling
interviews. Multiple second phase of process as-is workshop interviews were carried
out with building management team and related departments to identify the challenges
and issues on maintenance and management issue in office building and their
aspiration of modern energy-efficient building. Accordingly, there were 30
respondents from the organization participated in these workshop interviews, 23 type
of building operation related processes and 4 main categories of related systems were
studied in this research. The office building consisting of a mix of digitalised and
manual processes, due to the lack of integration between the different systems
employed, it was further complicated by the lack of coordination between the separate
departments who work with separate system. These data were then analysed by 8
building experts to introduce a set of proposed smart building solutions for improving
the building operation management, promote energy-saving in building system and
enhance productivity of occupants. Moreover, the benefits of this research are that the
proposed building management solutions can be applied to a variety of smart buildings
by considering the building’s physical models, environmental conditions, comfort
specifications, occupants’ preferences and safety in the design
