Organizations seek to optimize their business processes and one of the best ways to achieve
this goal is to implement an Enterprise Resource Planning system. ERP systems have
evolved in recent decades with the aim of helping organizations improve the way they work
and increase their performance. These systems have differentiated and flexible
characteristics and can provide opportunities for growth and sustainability for large
companies, but also for small and medium-sized companies. This dissertation addresses the
major concerns on ERP systems through a systematic review of a decade of research (2011-
2021). Publications from the last decade addressed different themes and topics in different
phases of ERP life cycle and used different study methodologies. Researchers have played
a leading role in the study and understanding of ERP systems adopted in the most different
contexts. The systematic review carried out was based on the structure and organization of
PRISMA 2020, a document developed to facilitate the creation of systematic reviews and
served as a methodological guide. Based on a systematic review, it was defined a taxonomy
to characterize and categorize study methodologies, life cycle phases, and major concerns.
The definition of a work methodology was important to guarantee a cohesive, solid, and
sustainable work. The publications analysed in this research were obtained following the
guidelines of the previously defined methodology and came from scientific repositories
available at B-on, respectively, ACM, EBSCO, IEEE, SAGE, Scopus, Taylor & Francis,
WoS. The first search phase obtained 2610 publications. After applying the eligibility
criteria, a final result with 126 eligible publications was get, which were the basis of this
study. There was a clear preference for case studies among the categories of research
methods. Regarding the various phases of the ERP life cycle, implementation, operation, and
decision were the most studied phases in the eligible publications. Implementation,
integration approaches, user participation, decision making, and risks management were the
top five concerns on ERP systems out of a list of twenty-two. These and other results were
presented and discussed. Finally, main industry and academia contributions and some
limitations were presented, and possible future works were proposed
