The relation between career anchors, emotional intelligence and employability satisfaction among workers in the service industry

Abstract

The objective of this study was to determine the relationship betweenthe career anchors (measured by the Career Orientations Inventory),emotional intelligence (measured by the Assessing Emotions Scale)and employability satisfaction (measured by a one-item scale) of arandom sample of 270 adults employed in the service industry. Aquantitative survey design was used. Multiple regression analysesrevealed significant relationships between the participants’ careeranchors, emotional intelligence and employability satisfaction.The results further showed the entrepreneurial creativity, service/dedication to a cause and autonomy career anchors to be significantpredictors of emotional intelligence. Employability satisfactionsignificantly predicted the pure challenge and service/dedicationto a cause career anchors. Managing others’ emotions significantlypredicted employability satisfaction. The findings contribute newknowledge to the field of career psychology and may be used toinform human resource practices concerned with optimising person–job fit and the job and career satisfaction of employees. In the lightof the turbulent world of work context, career counsellors may alsofind the results useful in facilitating proactive career behaviouramong employees

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