The article is devoted to the transport service of tourist flows. The basic principles of transport service of this flows are distinguished. The authors offer to create The Center of Transport Service of Tourist Flows as innovative approach to the organization of the tour transport block. The main functions of CTSTF are given

Erina, A.

Odintsova, T.

Pahomova, A.

Digital Library of Polotsk State University (Репозиторий Полоцкого государственного университета)

MATERIALS OF VI JUNIOR RESEARCHERS’ CONFERENCE                                                      2014 Economics  150REFERENCES  4. Статистика // Footballchips.ru. [The electronic resource]. – 2012. – Access mode: http://footballchips.ru/statistics.html. – Date of access: 23.10.2013. 5. «Скоро в мире останется пять клубов» // Газета.ru. [The electronic resource]. – 2012. – Access mode: http://www.gazeta.ru/sport/2012/11/19/a_4859833.shtml. – Date of access: 21.10.2013. 6. Бюджет «Барселоны». Доходы и расходы клуба. История «Возрождения» // Русскоязычный сайт болельщиков ФК «Барселона». [The electronic resource]. – 2007. – Access mode: http://www.barcamania.com/news/3209.html. – Date of access: 27.10.2013. 7. Барселона: изменения в получении статуса «Сосьо» // Проект SMarket Football. [The electronic resource]. – 2011. – Access mode: http://s-market-football.blogspot.com/2010/10/blog-post_15.html. – Date of access: 23.10.2013.   UDC 658.7  THE MAIN PRINCIPLES OF TRANSPORT SERVICE OF TOURIST  FLOWS  TATIANA ODINTSOVA, ALLA PAHOMOVA, ANNA ERINA,  Saratov State Technical University named after Gagarin Y.A., Russia  The article is devoted to the transport service of tourist flows. The basic principles of transport service of this flows are distinguished. The authors offer to create The Center of Transport Service of Tourist Flows as innovative approach to the organization of the tour transport block. The main functions of CTSTF are giv n.  According to the data presented by EMIS (table 1), tourist's packages to foreign countries dominated in the structure of tourist's packages, sold to the population. Thus growth of this indicator was noted both at national and regional levels. The number of the tourist's packages, sold to the population of Russia, decreased by 3%. If to speaking about Saratov region , the interest in packages is quite stable, so in 2012, the figure in the overall structure of tour packages implemented as Ru sian citizens in foreign countries and on the territory of Russia , was 0.31 % in 2011, 0.34 % in 2010 – 0, 34%. Thus on the one hand, there is a steady demand for such packages, but on the other hand the development of tourism in our country is complicated by bad quality of transport services. Table 1 – The number of tour packages soled to the population   2010 year 2011 year 2012 year In total Russian Federation 4 238 717 4 255 384 4 642 316  The Volga Federal District, including: 498 185 554 122 596 663      Saratov region  29 128 31 293 33 541 To citizens of Russia in foreign countries Russian Federation 3 366 762 3 325 933 3 737 682  The Volga Federal District, including: 281 312 328 101 404 063      Saratov region  14 682 16 625 19 338 To citizens of Russia on the territory of Russia         Russian Federation 871 955 929 451 904 634  The Volga Federal District, including: 216 873 226 021 192 600      Saratov region  14 446 14 668 14 203  Improvement of tourists transport service quality is a necessary condition of the activization of the demand for tourist product. Major factor during the formation a d sale of a tourist's product is the technology of different types of tourist transportations and also specifics of the contractual relations in the sphere of tourist travel. Transport as one of the most important components of the tourist industry and an integral part of a tourist product belongs to the most difficult technological blocks of the tour, because vehicle is a source of the increased danger.  Lack of uniform transport tourist system leads to the fact that carriers in the transport travel market determine the prices of tourist services. If in 1990 transport expenses were 20 – 25%, now the share of these expenses reached 40 – 50%, and taking into account introduction of new boundary collecting will increase even more. MATERIALS OF VI JUNIOR RESEARCHERS’ CONFERENCE                                                      2014 Economics  151The main shortcomings of the organization of tourist flows transport service are the following: – lack of regulation of relationship of tour operator and the travel agent with transport companies at legislative level; – infringement of the Russian tourists rights because of contradictions of international tourist transport law and national normative legal acts; – insufficient awareness of tourists and professionals tourist organizations (and often transport firms) about the most important international conventions  air, sea, river, rail, road and other types of transportation, as well as similar documents regulating tourist transportation in the country. For tourists and tourism organizations exact and exhaustive information on rules of transportations of passengers and baggage on the international and internal routes, system of tariffs, privileges and discounts, an order of presentation and satisfaction of claims, protection of interests of tourists at violation of conditions of transportations, etc. are important. In planning indicators characterizing the use of vehicl s and their choice in tourist travel, the following factors are considered: – rating of vehicles popularity; – extent of development of transport system; – way of travel; – route extent; – welfare of the population; – tourist and recreational resources; – national traditions; – demographic structure of the population. The solution of a task of the maximum accounting of the listed factors in the course of preparation of transport service of tourist flows allows, on the one hand, to increase quality of tourists transport se vice, on the other hand, to achieve reduction of the share of transportation costs in the cost of the tour. Cumulative influence of the listed factors forms a basis for the guaranteed quality ensuring service of tourists. The authors offer to create The Center of Transport Service of Tourist Flows (CTSTF) at the regional level and to consider its formation as innovative approach to the organization of the tour transport block.  The organization of transport customer service and realization of services within CTSTF should be based on the following principles: – "one window" – the principle at which all questions of interaction of travel agencies and the transport organizations for service of tourists are within the competence of CTSTF; – "the responsibility center" – the principle at which on each of functional processes of services sale  in tourists transport service the Center division respon ible for functional process is fixed ; – "the customer – the contractor" – the principle of division of functional processes and responsibility between travel agency and CTSTF for quality of rendere  services. By preparation of transport service of a tourist's package CTSTF makes a route map where data on it arefixed (fig. 1).   Fig. 1. Route map ROUTE MAP route type route schematic map with a binding to the settlements or a street the schedule of a route vehicle type, its technical characteristics  location of places s of technical assistance, gas stations, food points on the route, places of medical care, the location of traffic police posts, road maintenance and other services designations of stops, lodging for the night places condition of a road surface number of tourists on a route route duration in hours, calendar days seasonality MATERIALS OF VI JUNIOR RESEARCHERS’ CONFERENCE                                                      2014 Economics  152A new role and the tasks of CTSTS for the competitiv  market of transportations of tourists based on knowledge of demand and offers in the transportations sphere and also studying of requirements to process of rendering services in the sphere of transport servic  of tourist's flows: what services are required; what level of a unsatisfied demand and as its basis, to identify "bottlenecks" and to develop proposals for the trends of infrastructure development; type of a demand of servic ; advantages and shortcomings of transport means as bases of the choice for tourists transport service. The CTSTF main functions are the following: – organization of complex transport service of transport services users (travel agencies); – manages the sale of transportation services for the transportation of tourists – implementation of any forms of interaction with consumers of services (travel agencies) at realization of services in tourists transport service; – ensuring responsibility for efficiency of services realization in tourists transportations; – organization, coordination and management of process of realization of services in transport service of tourists; – interaction coordination with collaborators of works on complex tourists transport service  on the terms of outsourcing. The offered approach to the organization of tourists flows transport service is based on interrelation of functional processes of the Center and travel agencies. Condition of successful realization of this approach is to provide requirements of tourists on a rendered complex of transport service – from registration of thedemand, inclusion in the plan of transport service, payment a d paperwork for service to put-forward additional d ta under the terms of transportation implementation rega ding granting vehicles, availability of information on advance of tourists, connection of the computer of travel agency to the automated network of the Center, and also other types of services stipulated by travel ag ncy in the contract.  REFERENCES  1. Жуков, А.А. Технология и организация операторских и агентских услуг [Электронный ресурс]: учебник для студ. вузов, обуч. по напр. "Туризм" / А.А. Жуков, С.О. Дерябина. – Электрон. текстовые дан. – М. : ИЦ "Академия", 2011. – 1 эл. опт. диск (CD-ROM). 2. Одинцова, Т. Н.   Менеджмент транспортных услуг. Железнодорожные и воздушные перевозки. Речные и морские круизы [Текст]: учеб. пособие для студ. спец. 230500 / А.С. Кусков,  О.В. Понукалина, Т. Н. Одинцова ; Сарат. гос. техн. ун-т (Саратов). – Саратов : СГТУ, 2003. – 100 с. 3. Одинцова, Т.Н.   Методологические основы проектирования и управления логистической системой туристского обслуживания [Текст] : монография / Т.Н. Одинцова, А.В. Пахомова, О.С. Акимова; Федеральное агентство по образованию, Санкт-Петербургский гос. инженерно-эконом. ун-т. – СПб.: СПбГИЭУ, 2009. – 223 с.  UDC: 338 USING THE SEAPORTS OF THE RUSSIAN FEDERATION AS AN ALTERNATIVE TO THE BALTIC PORTS FOR BELARUSIAN GOOD S  PAVEL PASHUTO, ANNA SAMOYLOVA Polotsk State University, Belarus  Belarus has no sea ports, which greatly complicates th  process of Belarusian goods trade. Under these conditions, the choice of foreign ports plays a greater role, as through them transshipment of Belarusi n goods can be carried out. Choosing the best port of departure allows to reduce logistics costs.  With increased international cooperation and integration process of international transport corridors the leading role in solving transportation problems is associated with providing interstate economic, cultura  and other ties with the establishment of an international transport infrastructure, which has established technical parameters and provides application of compatible transport technologies as a basis for integration of ational transport systems in the global transportation system. The system of transport corridor in Eastern Europe is called Pan-European. The map of Pan-European transport corridors is presented in Figure 1[1]. The Republic of Belarus is a landlocked country, a great role has the ninth corridor ("Baltic Bridge" or "Path of the Vikings to the Greeks"). Ninth corridor (length 2000 km) provides transportation area of 1 million square kilometers. The map of Pan-European Transport Cor idor No. 9 is shown in Figure 2[1]. 

The main principles of transport service of tourist flows

https://elib.psu.by/bitstream/123456789/37566/1/150-152.pdf

The main principles of transport service of tourist flows

Abstract

Similar works

Full text

Available Versions

Digital Library of Polotsk State University (Репозиторий Полоцкого государственного университета)