In planning the refurbishment of railway stations the spatial needs of the contractor and of the ongoing business stakeholders have to be balanced. A particular concern is the disruptive effect of construction works upon pedestrian movement. RaCMIT (Refurbishment and Customer Movement Integration Tool) was a research project aimed at addressing this problem. The objective of the research was to develop a decision protocol facilitating optimisation of overall project value to the client's business. This paper (the first of two) presents a framework for considering public disruption in occupied refurbishment using two case studies in large railway stations as examples. It briefly describes new tools which (combined with existing techniques) assist decision making in the management of disruption. It links strategic with sitebased decision making and suggests how public disruption may be treated as a variable to be jointly optimised along with traditional criteria such as time, cost and quality. Research observations as well as current literature suggest that for overall decision-making, opportunities may be lost (under current practice) for minimising joint project cost/revenue disruption, and, for spatio-temporal site decision-making, effective and efficient tools now exist to model both sides of the construction site boundary
