In planning the refurbishment of railway stations the spatial needs of the contractor and ofthe ongoing business stakeholders have to be balanced. A particular concern is thedisruptive effect of construction works upon pedestrian movement.RaCMIT (Refurbishment and Customer Movement Integration Tool) is a research projectaimed at addressing this problem through combining the knowledge of the client projectmanager, the construction planner and the pedestrian modelling expert.The objective of the research is to develop a decision protocol (based on problemsencountered in two case studies) facilitating optimisation of overall project value to theclient?s business.Research observations as well as current literature suggest that:? for overall decision-making, opportunities may be lost (under current practice) forminimising joint project cost/revenue disruption and? for spatial decision-making, temporary station configuration during construction(and not just overall pedestrian capacity) is a significant variable for both businessand safety outcomes. In planning the refurbishment of railway stations the spatial needs of the contractor and ofthe ongoing business stakeholders have to be balanced. A particular concern is thedisruptive effect of construction works upon pedestrian movement.RaCMIT (Refurbishment and Customer Movement Integration Tool) is a research projectaimed at addressing this problem through combining the knowledge of the client projectmanager, the construction planner and the pedestrian modelling expert.The objective of the research is to develop a decision protocol (based on problemsencountered in two case studies) facilitating optimisation of overall project value to theclient?s business.Research observations as well as current literature suggest that:? for overall decision-making, opportunities may be lost (under current practice) forminimising joint project cost/revenue disruption and? for spatial decision-making, temporary station configuration during construction(and not just overall pedestrian capacity) is a significant variable for both businessand safety outcomes