This digital service emerged as a response from banks to technology development, as well as following people's lifestyles in the all-digital era. The BSI webform is a digital service facility used at Bank Syariah Indonesia KCP Mojokerto Mojopahit 1. The BSI webform will be implemented on February 1, 2021 or when the Indonesian Sharia Bank system changes. There are many service features on the BSI webform, namely Book Transfer, SKN Transfer, RTGS Transfer, Cash Deposit, Cash Withdrawal and opening a new account. The purpose of this study was to determine the level of customer satisfaction in using the BSI webform for transactions. The research design used is descriptive research. The data used are primary and secondary data. Primary data was obtained from the results of distributing questionnaires at Bank Syariah Indonesia BSI KCP Mojokerto Mojopahit 1. While secondary data was obtained from journals and websites related to the research. The results of this study can be concluded that customers are satisfied with the webform, because it can save time, is easy to use and easy to understand and can speed up service, but there are two dimensions that must be improved in services on the webform, namely the dimensions of responsiveness and assurance.
Keywords: BSI Webform, customer satisfactio
