PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)

Abstract

Quality and customers are two important factors for every organization. Good quality is usually followed by customers’ loyality. Therefore, organization should enhance their quality improvement. This research is aimed at investigating internal customers’ satisfaction in education services. Two faculties in Muhammadiyah University of Surakarta are chosen as sample, i.e. Economics Faculty and Psychology Faculty. The result shows that most of internal customers of the two faculties are less satisfied than it is should be