Freight Forwarders as an intermediary between exporters and importers are also affected by dwelling time performance. This study aims to identify the problems faced by Freight Forwarders in East Java in the application of dwelling time at the port. The research method is qualitative with descriptive analysis, with in-depth interviews on some Freight Forwarders and Association on Logistics and Forwarder of Indonesia (ALFI). Respondents are chosen through purposive sampling. Here are the results of the study. The problems faced by the forwarders are the delay of NOA (Notice of Arrival) and DO (Delivery Order) bills from the shipping parties. Overlapping regulations related to the process of export and import documents due to differences of perception among ministries in charge. The next problem is the lack of knowledge of exporters and importers on export and import regulations. There are also problems related to interruption on INSW (Indonesia National Single Window) server and CEISA (Customs Excise Information System and Automation). The random system on imported goods after inspection at CEISA, limited importer warehouse, and no needs over imported goods are also the obstacles faced. The other problem is that importers tend to keep stockpile in containers in the depots because security assurance in the depots is much better than in the importer warehouse
