Tanggung Jawab Pengiriman Barang Ekspedisi Atas Kehilangan dan/ atau Kerusakan Barang Berdasarkan Undang-undang Nomor 38 Tahun 2009 Tentang Pos (Studi Kasus di Kantor Pos Solo)

Abstract

This research is aimed to study the appropriation of Logistic Courier Services Company's responsibility based on the postal legislation billnumber 38 on 2009. This reasearch is an empirical law and applied with descriptive method. Data or legal material used is primary data obtained directly from PT. POS Indonesia, Solo Bramch. Secondary data were obtained from the materials library, books, journals, as well as the results of previous studies. The data collection technique is by interview and study documents or library materials and analyzed using qualitative analysis with interactive models. Based on the studies and discussions PT. POS Indonesia, specifically Solo branch related to the company's responsibility on lost and damaged items. The company has compensated for any damaged and missing contents which compensation values are already decided by the company. However, PT. POS Indonesia will not take any responsibilities for lost and missing items due to force majeure reasons. Legal remedy may be taken by the claimers due to loss and damage items is non-lawsuit path (non-litigations); which means the settlements done directly by PT. POS Indonesia and the customer. The court legal action (litigation) is used when a conflict of claims or complains cannot be settled by both parties. Based on the research done by the researcher at PT. POS Indonesia, Solo branch there has not been any lost and damaged items cases of filed complaint by the customers using these kinds of legal actions