Poster presented at the 2002 AMIA Annual Symposium. This poster discusses an ontological study on gathering input prior to home page redesign

Alexander, Katherine

Harker, Karen

Higa-Moore, Mori Lou

Mayo, Helen

McKibbon, Shelley

Wilder, Laura

UNT Digital Library

 Gathering Customer Input Prior to Home Page Redesign:  An Ontological Study Katherine Alexander                 Shelley McKibbon            Karen Harker                 Helen Mayo                   Mori Lou Higa-Moore         Laura Wilder         The University of Texas Southwestern Medical Center at Dallas Library Examples of Data Analysis  Top Five Web Resources From Link Usage Data         MD Consult               PubMed        MICROMEDEX®          Web of Science®        Harrison’s Online                                                   Concept Groups Most Frequently Created   by Participants         Library Services                      Books        Journals        Campus Directories/Communication Tools         Reference (General & Medical)        Subject (by Topic & Medical Discipline)        Science         Clinical Medicine        Search (Databases) Old Home Page  Research Proposal  Goal  To make the resources and services the Library  offers through its home page easier to find.  Questions  Q1. Which resources and services are the most         important to our clients?         Purpose: To help determine what should be on the        home page  Q2.  What attributes (organization) do clients prefer?         Purpose: To organize home page resources                   based on client preference  Q3.  What vocabulary would clients use to describe the                 attributes?         Purpose: To provide home page terminology that         clients prefer         Outcome    •  Added direct links to the most frequently used                  resources and services  (Q1)  •   Created a “Top Ejournals” category for     the home page  (Q1)  •   Moved the “Library Services” category to a more       prominent location  (Q1)  •  Reorganized resources and services based on        categories most often cited by participants  (Q2)  •  Added resources and services to multiple    categories to address the diverse approaches    clients took when seeking information (Q2)   •  Established customized “reference” categories for      medical and scientific resources and services (Q3)  New Home Page Study Results  •   Participants sorted resources and services most          frequently by format, followed by subject.  •   Participants approached groupings or categories         very broadly.  •   Similar category descriptions (labels) meant             different things to different participants.  •   Participants differed in their choice of categories for     identical resources and services.        •   Individual ejournals and tools to help locate and      use ejournals effectively were valued highly, along        with major resources such as MEDLINE and      MICROMEDEX.    •   Participants indicated high use of information        tools that described Library services and  facilities.    2001                 Methodology Feb-Mar Feb-Apr Mar Apr Apr-May Apr-Jun Apr Jun-Jul Aug Sep-Oct Oct-Nov Oct-Nov Nov-Dec Nov-Dec Dec       Develop research proposal        Research literature       Identify most used resources       Define client profiles       Develop study process       Invite and select participants       Select resources for card sort       Test and refine process        Conduct study with thirty participants       Analyze data       Finalize home page design       Release beta test       Invite and incorporate feedback        Release final version        Share study results  Participant Tasks  1a.  Sort 79 cards, pre-labeled with selected library         resources and services, into three groups: •  Those used at least once                                      •  Those never used but recognized                    •  Those neither used nor recognized                      1b.  Create a card for any frequently used work-related     Web resource not included in the packet.  1c.   Working with the cards identified as resources or      services used at least once, label each as  D (daily     use), W (weekly use), or O (occasional use).  2.   Using cards representing resources and services      identified as being used or recognized, sort the       cards into meaningful concept groups.  3.   Create a label for each of the sorted groups.      

Gathering Customer Input Prior to Home Page Redesign: An Ontological Study [Poster]

https://digital.library.unt.edu/ark:/67531/metadc185789/m2/1/high_res_d/customerinput2.pdf

Gathering Customer Input Prior to Home Page Redesign: An Ontological Study [Poster]

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