The objective of this study is to find out process of handling of importation through freight forwarder. This study used a descriptive qualitative research methodology. The data was collected from interview, observation, documentation and library study. Result of this study identified that process of handling of importation through freight forwarder is very far different from general process. Process of handling of importation at PT.Surya Cemerlang Logistik can be described briefly as follows: Forwading agent in exporter country appointed PT. Surya Cemerlang Logistik as a forwarding agent in importer country, and then forwading agent submitted House B/L to PT. Surya Cemerlang logistik, Forwading agent in shipper country delivered Master B/L to PT Surya Cemerlang logistik, if M B/L has been accepted, then PT. Surya Cemerlang logistik contacted shipping agent to ask the vessel arrival time, if there is no delay PT Surya Cemerlang logistik gives Delivery order to the consignee, and then preparing PIB (Notification of Imported Goods) until release of goods from customs and excise and process of shipment of goods to the consignee warehouse, and then PT Surya Cemerlang logistik issued bill to the consignee. The obstacles in process of importation through freight forwarder that is occurrence of the vessel delay, mistake in preparing PIB, a long proces in arrangement of goods release document. One solution carried out by PT. Surya Cemerlang Logistik as a freight forwarder company is replacing shipping line partners, readdressing manifest, earlier document arrangement when the goods arrived at the port. PT. Surya Cemerlang logistik has solved the obstacles mentioned above in order to attract customer’s interest in using service of handling of importation in this company.
